- Return Policies
• Returns must be authorized with a valid RGA (Return Goods Authorization)/ RMA (return merchandise authorization) number and sent with a copy of the original invoice to ensure proper credit. Returned equipment must be complete and consist of the original carton, instructions and accessories in unused condition. RGA number must be clearly written on outside of shipping box.
• Used or abused equipment is non-returnable.
• All approved returns must be received no later than 7 days from the date of proof of delivery to the customer.
• All returns are at customer expense unless it is an error in shipping. In that case a call tag will be issued.
• Accounts will be assessed a 25% restocking fee.
• Warranty claims must be returned to the importer: Robaina Direct LLC, 2549 Eastbluff Drive #117, Newport Beach, CA 92660
Note that any items returned without an RGA / RMA will not be credited.
Note that shipping, import duties fees are not refunded.
Note that chargebacks initiated by customer will be charged a 25% restocking fee plus other additional administration fees.
Note that items that are “special order” and labeled as non-refundable and non-cancelable order are not refundable. All sales final. If an item was not in stock at the time of ordering, it is a "special order item" and therefore subject to these terms.
In unique cases where the items are not considered a special order and at the sole discretion of Robaina Direct LLC and the value of the item is less than $500 a return or cancelation of order fee will be charged in the amount of 25% which covers any transaction fees and administration fees.
Special note for the 3650A / 3650E T-Hotbox: no returns, exchanges, refunds and or cancelations of order. All sales are final. Once we have received payment your order is non-cancelable, non-refundable and may not be exchanged for another item.
- Aluminum Panel Repair
- Basic Panel Repair Kits
- BMW CCRC Tools (suggested and or required) for collision repair
- BMW SB005A Small Damage Repair Tools
- BMW SB005B Medium Damage Repair Tools
- Curing & Drying
- Dent Repair - Steel Panel Repair
- GLASS REMOVAL TOOLS WRDSpider®
- Glue Pull Dent Repair Systems
- HotboxPDR.com® electronic and traditional PDR tools
- LED lights
- Must Have Dent Repair Tools
- MWM Hand Tools & Accessories
- Paint Prep and Detailing Products
- Paint Thickness Gauge
- PDR - paintless dent removal tools
- Plastic / Bumper Repair
- Pulling Clamps & Accessories
- Riveting (SPR / Blind / Flow Form) & Bonding Products
- Sanding & Dust Extraction
- Sonic-Robaina Tools
- Steel Panel Repair
- Suggested Tools for BMW body shops
- Welders (MIG/MAG/Brazing & Spot)
- Unknown Type
- Curing / Drying
- Dent Repair
- Glass Removal Tools
- GLUE PULLER Group
- Hand Tools
- Heat Gun
- Jump Starter
- LED lights
- Panel Repair Systems (Aluminum)
- Panel Repair Systems (for STEEL)
- Part Stands
- PDR hand tools
- Plastic Repair
- Plastic Welding
- Rivet Gun
- Small Repair Tools - Soft Push System
- Vacuum Sanding Solutions
- Vacuum System